Loker Trainer Contact Center PT. Telmark Integrasi Indonesia di Jakarta Barat

Selamat datang di dunia peluang yang tak terduga! Jika kamu sedang mencari tantangan baru dan ingin mengukir jejak di industri layanan pelanggan, loker Trainer Contact Center di Jakarta Barat di PT. Telmark Integrasi Indonesia bisa jadi pintu gerbang yang kamu cari. Di tengah hiruk-pikuk Ibu Kota, perusahaan ini membuka kesempatan bagi mereka yang memiliki hasrat membimbing dan mengembangkan orang lain untuk mencapai potensi terbaik. Tak hanya itu, kamu juga bisa mempersiapkan dirimu dengan referensi yang tepat, seperti e-book tentang strategi pelatihan yang bisa membantumu bersinar di loker ini.

What you'll be doing

• Design and deliver comprehensive training programs for contact center agents, covering topics such as product knowledge, customer service skills, and call-handling techniques

• Assess and evaluate agent performance, providing feedback and coaching to help them improve their skills.

• Collaborate with the management team to identify training needs and develop tailored solutions.

• Stay up-to-date with industry trends and best practices in contact center training, and implement changes to improve the effectiveness of training programs.

• Maintain detailed training records and reports to track the progress and development of agents.

• Assist in the onboarding and integration of new agents into the contact center team.

What we're looking for

• Minimum 2 years of experience as a Trainer or Instructor in a contact centre or customer service environment

• Strong knowledge of contact center operations, customer service principles, and best practices in training and development

• Excellent communication and presentation skills, with the ability to engage and motivate trainees

• Proficient in the use of training tools and technologies, such as learning management systems, virtual classrooms, and multimedia resources

• Adaptable to changes in the industry and able to quickly develop and implement new training programs

• Collaborative and team-oriented, with the ability to work closely with the contact center management team.

• Proficiency in English both spoken and written will be an advantage.

Jadi, jika kamu merasa siap untuk melangkah ke panggung baru dan menjadi bagian dari tim yang dinamis di PT. Telmark Integrasi Indonesia, jangan sia-siakan kesempatan emas ini! Loker Trainer Contact Center di PT. Telmark Integrasi Indonesia bukan hanya sekadar pekerjaan, tetapi juga kesempatan untuk berkontribusi dalam membentuk pengalaman pelanggan yang luar biasa. Temukan loker Jakarta Barat lainnya dan persiapkan dirimu dengan template CV yang menarik agar kamu semakin bersinar dalam proses seleksi. Ingat, setiap langkah yang kamu ambil adalah bagian dari perjalanan menuju sukses!